Nov 28, 2018

Cannot open the Outlook window. Invalid XML, the view cannot be loaded

Cause and  symptoms:

  • This is due to corrupted navigation pane setting file -profilename.xml, where "profile name" is the name of your Outlook profile.
  • Another symptom of this problem is obvious and can be easily recognized i.e, When you click on the Outlook icon, Outlook is hanging for a while and then you get "Cannot start Microsoft Office Outlook" error.
  • When you run Outlook in compatibility mode, if you are using a profile created in older version of Outlook or PST file gets deleted or damage. In all the mentioned cases Outlook can create a problem thus printing the message " unable to open Microsoft Outlook".
So What is the Possible Solution....?
  1. Delete navigation pane configuration file.
  2. Turn off Compatibility mode in Outlook.
  3. Recover the Navigation Pane Configuration file.
  4. Repair your Outlook PST file using an "Inbox Repair tool".
  5.  Restore the Previous Version of the PST file.
  6. Open Outlook in "Safe Mode".
The easiest and the fastest method among the above is the solution no 1. lets try it.
  • Go to the run bottom and paste the following code and hit enter.
                  outlook.exe /resetnavpane

  • Hope your problem is resolved.If you are not able to recover the navigation pane setting file by above way then delete the XML file by following the given steps:
  1. Start menu and type “%appdata%\Microsoft\Outlook”
  2. Folder will open which contains ms outlook configuration files.
  3. Search and Delete the Outlook XML file.
  4. Delete the navigation file only when the recover option is not working.

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